Frequently Asked Questions

How to confirm your email and phone number?

Follow these instructions to verify your email:

Click the “Confirm email” button.

An email with a confirmation link will be sent to you — open it and follow the link. If you don’t see the message in your inbox, please check your “Spam” folder.

If you experience any issues with verification, please contact support.

Follow these instructions to verify your phone number:

Enter your phone number in your profile.

Click the “Confirm number” button.

Enter the SMS code in the pop-up window and press “Confirm”.

If you did not receive the code, click the “Resend SMS” button.

If you have any questions or difficulties, please contact support.

How to recover your password?

To reset your password, click the “Reset password” button on the login page. Enter the email address used during registration in the pop-up window. Then check your inbox and follow the instructions provided in the email.

How to change your name, phone number, or email?

You cannot change this information, as additional verification is required. Please contact support to update your personal details.

How to make a deposit?

Go to the “Cashbox” section and choose any convenient payment method. Enter the amount you wish to deposit and follow the instructions on the payment page. Please pay attention to currency conversion if applicable.

Before making a deposit to activate a bonus, you must activate the bonus first.

How to withdraw funds?

Verify your phone number and email in your profile.

Wager the amount of your last deposit (each deposit must be wagered at least three times before withdrawing winnings). You can check your wagering status on the withdrawal page.

If you used bonus funds for betting, ensure that you have made a deposit within the last 30 days.

Fulfill all bonus conditions after activation.

Make sure all payment details in your withdrawal request are entered correctly.

Ensure that all required documents have been uploaded and confirmed. If not, we recommend uploading them before submitting a withdrawal request to avoid delays.

What is a threefold turnover of a deposit?

A threefold turnover means that each deposit must be wagered three times before you can withdraw your winnings. For example, if you deposit 10 €, you need to place bets totaling 30 €.

What are the terms for processing withdrawal requests?

Withdrawal requests are usually processed within 24 to 36 hours. In some cases, processing may be faster depending on certain conditions (for example, if documents have been uploaded in advance in the “Profile” section).

How can I find out the status of a withdrawal request?

Open the “Cashbox” section and click on the “Withdrawal history” button to view the current status and details of your request.

Can I use multiple payment methods?

Yes, you can deposit funds using any available payment method listed in the “Cashbox” section. If you cannot submit a withdrawal request using a previously used method, you may select another available option. Please note that additional verification checks may be required.

How to verify your identity?

To complete identity verification, ID card, or a double-page spread of your passport. The document must clearly show: full name, date of birth (matching your profile data), document series and number, date of issue, and expiration date (if applicable). The document must be fully visible and of high quality.

How to verify your address?

To confirm your address, upload an official document showing your full name, residential address, and issue date (not older than 6 months). Accepted documents include:

Bank statements;

Utility bills or other service invoices;

Official correspondence from government institutions.

How to verify Visa/Mastercard?

To verify your Visa/Mastercard, provide photos of both the front and back of the card. The image must show the masked card number (first 6 and last 4 digits), the cardholder’s full name, and the expiration date.

If the card does not display the cardholder’s name, you must provide a statement showing the cardholder’s name and the last four digits of the card.

For virtual cards, submit full-page screenshots from the banking app showing the masked card number, expiration date, and cardholder’s name.

How long will it take to process my documents?

Documents are processed faster if you have an active withdrawal request. Otherwise, they are reviewed in the order they are received.

Can I use a residence permit instead of a passport?

Yes, you can use a residence permit if you do not have a passport.

What document can I provide as proof of address if I rent a house and do not use bank cards?

You may submit any official document containing your full name, residential address, and issue date (not older than 3 months).

What statement is required to verify the Revolut card?

You need to provide a Card Confirmation statement that includes a list of all your Revolut cards.

Why is my address necessary?

The website rules include a list of restricted countries. We need to ensure that you are not residing in one of these countries.

Can I hide part of my passport series and number?

No, the document must show the full series and number clearly. This is required to verify its authenticity.

Why is passport registration not suitable?

The document must include your full name, residential address, and issue date. Passport registration does not contain all the required information.

Why is a bank statement necessary for verification?

A bank statement is required to confirm ownership of a bank card that does not display the cardholder’s name.

Why is it necessary to take a selfie with a passport for verification?

This step helps prevent unauthorized use of your documents by third parties.

Why is it necessary to provide a new address document every month?

In some countries (for example, Turkey), address confirmation documents have a limited validity period (often 1 month). Once expired, a new document must be submitted.

Why can’t I upload multiple cards to my profile at once?

Please do not add payment methods that you do not use. However, you may upload all bank cards that were used to make deposits.