Terms and Conditions
1. Introduction
By accessing and/or using any section of Basswin Casino (hereinafter referred to as the “Site”) or by creating an account on the Site, the player confirms acceptance of these Terms and Conditions, the Privacy Policy, the rules of all games, as well as all promotional terms, bonuses and special offers available on the Site.
All of the above documents shall hereinafter be collectively referred to as the “Terms”. Please review these Terms carefully before agreeing to them. If you do not agree with the Terms and do not intend to comply with them, you must not open an account and/or continue using the Site. Continued use of the Site automatically signifies your full acceptance of the Terms. These Terms and Conditions are effective from 1 January 2017.
General Terms and Conditions
2. Changing of Terms and Conditions
2.1. The Company reserves the right to amend or update any part of the Terms at any time without prior notice to players. Such changes may be made for legal reasons (for example, due to new laws or regulations), commercial purposes, or to improve customer service. Updated Terms and their effective dates are published on the Site. All amendments and corrections take effect upon posting. The Player agrees to regularly review the current version of the Terms and Conditions.
2.2. If you disagree with any modifications to the Terms, you have the right to stop using the Site and close your account. Continued use of the Site after the updated Terms come into force shall be considered your full acceptance of the revised Terms, regardless of whether you have reviewed them.
3. Legal Requirements
3.1. Persons under 18 years of age are prohibited from registering and using the Site. The Company may request documents confirming your age. Use of the Site by persons under 18 constitutes a violation of the Terms. If you fail to confirm your legal age, the Company may suspend your account and deny access to services.
If we cannot verify that you have reached the legal age, your account will be suspended. If it is determined that you participated in gambling activities before reaching the legal age:
- Your account will be closed;
- All transactions made during that period will be declared invalid and related funds forfeited;
- All bets placed during that period will be canceled;
- Any winnings obtained during that period will be void, and you agree to return any withdrawn funds upon request.
3.2. Online gambling may be prohibited in certain jurisdictions. You acknowledge that the Company does not provide legal advice and does not guarantee that the use of the Site is lawful in your country. You are solely responsible for ensuring that your use of the Site complies with the laws applicable in your jurisdiction.
3.3. By using the Site, you confirm that such use does not violate the laws of your country. The Company bears no responsibility for any unlawful or unauthorized use of the Site by you.
3.4. The Company does not permit registration or deposits from users who are citizens of, reside in, or are located in the Netherlands, Ukraine, France, USA, Georgia, Spain, and Italy. This list may be modified at any time without prior notice. Attempting to use the Site from these jurisdictions constitutes a violation of the Terms and may result in account blocking. Decisions regarding the payout of funds from blocked accounts are made solely at the Company’s discretion.
3.4.1. Access to the Site is prohibited from numerous additional jurisdictions as listed in the original Terms. The Company reserves the right to update this list at any time.
3.5. You are not responsible for taxes on winnings unless required by the laws of your country. Where applicable, you are solely responsible for reporting and paying any taxes on gambling income.
4. Money Laundering Protection Requirements
4.1. The Site strictly complies with Anti-Money Laundering (AML) regulations and procedures aimed at preventing criminal activity, money laundering, and terrorist financing.
4.2. All clients are subject to Due Diligence (DD) and Know Your Customer (KYC) procedures. The Company may request identity verification, including photographs with identification documents. Verification may be conducted electronically, by phone, or through document submission.
You may be asked to provide copies of identification documents (passport, ID), proof of address (utility bill or bank statement issued within 30 days), and proof of ownership of payment methods used. Card copies must show the first six and last four digits, with the CVV concealed.
4.3. The Company may perform additional verification procedures before and after deposits. Violation of KYC requirements may result in refusal of service.
4.4. You are responsible for the authenticity of submitted documents. Providing false or misleading information may result in account suspension or closure.
4.5. In compliance with AML legislation, suspicious transactions may be investigated and reported to competent authorities without notifying you. Accounts may be suspended or closed, and funds withheld as required by law.
4.6. The Company may request information regarding the source of funds. Failure to provide requested documentation may result in account blocking or suspension of withdrawals.
4.7. Withdrawals must generally be processed using the same payment method as deposits, unless otherwise decided by the Company. Deposits are subject to a wagering requirement of ×3 under AML policy.
4.8. Withdrawals are subject to AML and counter-terrorism financing checks. Accounts may remain blocked until clearance from relevant authorities is received.
4.9. Funds derived from illegal activity must not be deposited. Failure to respond to verification requests may lead to account termination.
4.9.1. Anonymous accounts are prohibited and subject to closure.
4.9.2. Politically Exposed Persons (PEPs) must disclose their status. The Company may apply enhanced due diligence.
5. Terms of Opening an Account
5.1. To access Site services, you must register by providing your email address, full name, date of birth, phone number, and creating a password.
5.2. Your registered name must match your legal identity. The Company may request documentation. Failure to provide it may result in suspension or permanent closure.
5.3. You confirm that all personal data provided is accurate and up to date. Failure to maintain accurate information may lead to restrictions or account freezing.
5.4. By registering, you confirm that you do not suffer from gambling addiction and are not registered with self-exclusion or gambling restriction organizations such as EGBA, GAMSTOP, or similar bodies. If this statement is inaccurate, you must immediately cease registration or contact support to close your account. Responsibility for ignoring this clause lies solely with you.
5.5. For registration assistance, contact [email protected].
6. Duplicate Account / Multiple Accounts
6.1. Only one account per person, IP address, device, or phone number is permitted. Additional accounts are considered “Duplicate Accounts” and may be suspended or closed.
6.2.–6.7. If Duplicate Accounts are identified, the Company may invalidate transactions, confiscate winnings and bonuses, block accounts, and refuse refunds. Intentional creation of multiple accounts for bonus abuse will result in forfeiture of funds.
7. Confirmation of Your Identity
7.1. By using the Site, you confirm that you are of legal age, that deposited funds belong to you, that you understand the risks of gambling, and that you use the Site at your own risk.
7.2.–7.4. The Company may conduct verification checks independently or via third parties. Providing false or incomplete information constitutes a breach and may result in account closure.
8. Username, Password and Security
You are responsible for safeguarding your login credentials and all activity on your account. Unauthorized access must be reported immediately. The Company is not liable for losses resulting from compromised credentials.
9. Deposits, Crediting and Withdrawals
You must deposit funds to begin playing. Deposits must originate from lawful sources and accounts in your name. Third-party deposits are prohibited.
Withdrawals are subject to verification, wagering requirements, limits, and AML procedures. Maximum withdrawal limits are:
- Daily: 2,000 €
- Weekly: 10,000 €
- Monthly: 40,000 €
Additional fees may apply for non-wagered withdrawals. Processing time may take up to 36 hours, with verification checks lasting up to 30 days.
10. Rules of Playing and Placing Bets
You are responsible for ensuring the accuracy of all bets. The Company may cancel transactions if Terms are breached. Only one active tab per account is permitted during gameplay.
11–12. Fraud, Collusion and Prohibited Actions
Fraudulent activities, use of bots, collusion, hacking, abusive behavior, spam, malware use, account transfer, and intentional chip loss are strictly prohibited. Violations may result in account blocking, confiscation of funds, and reporting to authorities.
13. Duration and Cancellation
Accounts may be suspended or closed for violations or inactivity (180 days). An inactive account fee of 5 € per month applies. Self-exclusion via online chat is valid for 30 days.
14–17. Liability and Errors
The Company may modify the Site at any time. It is not liable for system failures, technical errors, indirect damages, or unforeseen losses. Winnings resulting from system errors may be canceled.
18–19. Intellectual Property
All Site content is protected by intellectual property rights. Reproduction without written consent is prohibited.
20. Personal Information
Personal data is processed in accordance with the Privacy Policy and applicable data protection laws. Information is disclosed only to authorized personnel.
21. Cookies
The Site uses cookies to enhance functionality. Deleting cookies may limit access to certain features.
22. Complaints
Complaints must first be addressed to support. Server records are considered final in disputes. Game outcomes are determined by the server’s random number generator.
23. Interpretation
The English version of the Terms prevails over translations.
24–28. Miscellaneous
The Company may transfer rights under these Terms, rely on force majeure provisions, enforce severability clauses, and include external links without liability for third-party content.
29. Bonus Money
Bonuses are subject to activation, wagering requirements, contribution limits, maximum bet restrictions (2 € during active bonus play), and excluded games. Only one active bonus per account is allowed. Violation of bonus rules may result in confiscation of winnings.